I just realized you are probably looking at the Settings under the providers portal. So the easiest way of finding out whom your provider is and to point you in the right direction:
First, unplug the box.
Second, When the box is starting up and in the beginning when you get the first "Loading" page you will want to press the menu button (looks like 3 dots and 3 lines on your remote, should be just above the volume button) several times until it pops up with a list of portals you can connect to, should say Embedded portal first, then your providers portal next and then System settings last.
Lastly, To the right of you providers portal should be a URL. That information will determine who your provider is.